The amount you need to pay and the date this is due to be paid to your Premier Financial Trust Bank Visa Credit Card account is provided in your monthly statement
Internet Banking
If your prefer to bank online and are good with online stuff, log into your internet banking and add "Premier Financial Trust Bank Visa Credit Card" as a new "approved payee". You can choose to make one-off payments to us each month to repay all or part of your Premier Financial Trust Bank Visa Credit Card balance or you can set up an automatic payment, for a fixed amount to be paid and the date you want to pay it (e.g. weekly or monthly). The details to include when setting up your payment are set out below.
PARTICULARS - Your account number
CODE - Your last name and initials (e.g.Citizen J)
REFERENCE - Your customer number
Direct Debit
Just set it and forget it. Through a Direct Debit, you give us permission to take the exact amount of money you specify from a nominated account, to pay your account on the due date. Download and print our direct debit form here or visit our nearest Premier Financial Trust Bank branch to pick up one (our Branch locations and operating hours can be found here)
Once you've filled it out, post it to:
Premier Financial Trust Bank Visa Card Team
PO BOX 1204
Invercargill
9840
or email it to cc.info@premierftb.com
To cancel your direct debit payment, you need to contact us 48 hours prior to your direct debit payment date. If you want to change your direct debit you will need to let us know and complete a new direct debit form.
Trouble making payments?
We know it can be hard sometimes to keep on top of your finances. Our team are here to do what we can to assist if things get a bit tough.
Please call us as soon as you can if you find yourself having any financial problems and can't pay any amount due, or you think you might have problems making your repayments in the near future. Depending on what's happened you might be able to make an application for hardship.
For example, you may unexpectedly:
- be off work for a period of time;
- have lost your job
- have separated from your partner/spouse; or
- have had an injury which means you can't work.
It’s important that you don’t ignore the problem and contact us, if you leave it for too long, we may not have to help you.
By completing a hardship application, you ask us to consider changing your obligations to make things easier for you while you’re having problems, such as reducing the amount you have to pay us for a while. There are some rules around how often and when you can make a hardship application (these are under the CCCFA) and we’re happy to talk to you about this. For more information call us on +1 862 660-2119.
Make a Hardship Application
To make a hardship application, you will need to complete a hardship application form which can be found here. If you need help completing your application, or would like us to post you one, please call us on +1 862 660-2119.
Once you've filled it out, post it to:
Premier Financial Trust Bank Visa Card Team
PO BOX 1204
Invercargill
9840
or email it to cc.info@premierftb.com
Transaction Disputes
If you don't recognise a transaction on your statement, or notice unauthorised transactions have occurred on your account, you'll need to let us know within 30 days of receiving your statement.
You will need to complete a Dispute Notification form which can be found here. If you need help completing the form or would like us to post you one, please call us on +1 862 660-2119.
Once you've filled it out, post it to:
Premier Financial Trust Bank Visa Card Team
PO BOX 1204
Invercargill
9840
or email it to cc.info@premierftb.com
Things you need to know:
- We may need to get in touch with you if we need to get more information about your Dispute Notification
- If you dispute a transaction on your statement and we decide that it was a correct transaction, we might also charge you a $10 Disputed Transaction Fee. Please see our current Credit Card Rates and Fees